Role Overview
We’re looking for a highly proactive and detail-oriented Clinic Experience Manager to be the face of the Acko Clinic experience.
This role owns the end-to-end member journey on-ground, from arrival to exit. You will ensure a seamless, guided experience where members never feel
confused, lost, or waiting without context.
As the operational anchor across floors, you will orchestrate movement, manage real-time flow, and ensure smooth handoffs between screening,
consultation, and counselling — bringing the “zero-wondering” principle to life.
What You’ll Do
Own the Member Journey
Manage the complete on-ground experience from check-in to exit
Ensure every member feels guided, informed, and taken care of at every step
Orchestrate Flow & Movement
Coordinate station flow across screening and consultation areas
Manage real-time pacing to avoid bottlenecks and reduce wait times
Enable Seamless Handoffs
Drive smooth transitions between screening, doctors, and counsellors
Act as the central point of coordination across teams
Front Desk & Experience Management
Oversee check-ins and initial member onboarding at the clinic
Ensure clarity, warmth, and efficiency at the first touchpoint
Support Conversion Moments
Guide members towards the right counselling moments
Prepare and direct them for membership conversations at the right time
Solve in Real-Time
Identify on-ground issues and resolve them proactively
Handle delays or disruptions while maintaining experience quality Deliver
Zero-Wondering Experience
Ensure members never feel confused about what happens next
Eliminate friction, uncertainty, and idle waiting across the journey
Skills & Qualification
Bachelor’s degree in any field. Proficient in English, Hindi, Kannada
1–5 years of experience in operations, hospitality, and front office.
Solid communication and interpersonal skills
High ownership and ability to manage multiple moving parts simultaneously
Excellent coordination and real-time problem-solving abili