Job Summary

We are looking for a customer-focused Customer Support Executive to join our Support Team. The role involves handling both voice calls and chat interactions, assisting customers with their queries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

Handle customer queries through inbound calls and chat support.

Provide accurate information regarding orders, products, payments, deliveries, returns, and refunds.

Resolve customer complaints and issues professionally within the defined timelines.

Coordinate with Operations, Delivery, Sales, and other internal teams to resolve customer concerns.

Maintain proper records of customer interactions and update the CRM/support system.

Follow up on unresolved customer issues and ensure timely closure.

Maintain a skilled and courteous communication style across voice and chat channels.

Meet defined quality, productivity, response time, and customer satisfaction targets.

Escalate complex or critical issues to the appropriate team or supervisor.





Support the team during high-volume periods and promotional campaigns.

Required Skills

Excellent verbal and written communication skills.

Good typing speed and accuracy.

Basic computer knowledge.

Customer-handling and problem-solving skills.

Ability to multitask between calls and chats.

Good listening and interpersonal skills.

Patience and a customer-first approach.

Ability to work in a fast-paced environment.

Basic knowledge of MS Office/Google Workspace is preferred.

Preferred Candidate Profile
- Freshers are welcome to apply.
- Graduates from any discipline can apply.
- Candidates with prior customer service/BPO experience will be an advantage.
- Should be comfortable handling both voice and non-voice processes.
- Willingness to work in rotational shifts, if applicable.

Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT)
- First Call/Contact Resolution
- Average Handling Time (AHT)
- Response Time
- Qu

📌 Customer Care Executive (Bengaluru)
🏢 BAZAR MELA (NRI GROUP OF COMPANIES)
📍 Bengaluru