Company: SYLVAN PLYBOARD INDIA LIMITED
Industry: Plywood Manufacturing
Department : Customer Relations
Job Location: WORK FROM OFFICE – KOLKATA – SECTOR V SALT LAKE
Employment Type: Full-Time
Salary: ₹15,000 – ₹20,000 per month
Experience: Freshers are welcome

1. Job Purpose

We are looking for a confident and enthusiastic Tele caller to join our plywood business. The candidate will be responsible for making and receiving calls, communicating with customers and dealers, generating leads, following up with prospective customers, and supporting the sales team in developing business opportunities.

2. Key Responsibilities
- Make outbound calls to prospective customers, dealers, retailers and business contacts.
- Handle incoming customer calls and provide relevant information about company products.
- Explain plywood products, specifications, availability and other basic product information to customers.
- Generate sales leads through telephone calls and follow up on existing leads.
- Maintain regular follow-up with customers and prospective dealers.




- Coordinate with the Sales Team for customer enquiries and business leads.
- Maintain daily records of calls made, enquiries received, follow-ups and lead status.
- Update customer information and communication details in the company's records/CRM.
- Identify customer requirements and forward qualified leads to the concerned Sales Executive.
- Follow up with customers regarding quotations, orders, payments and other sales-related matters when required.
- Build and maintain good relationships with customers and dealers.
- Achieve assigned daily/weekly/monthly calling and lead-generation targets.
- Escalate customer complaints or important issues to the concerned department.
- Prepare daily/weekly calling and follow-up reports for the reporting manager.
- Maintain qualified communication and represent the company positively.

3. Eligibility Criteria

Educational Qualification:
- Graduate in any discipline – Mandatory.

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📌 Tele caller (Kolkata)
🏢 Sylvan Plyboard India
📍 Kolkata