Position: Customer Service Executive
Department: Customer Service / Operations
Industry: NVOCC & Freight Forwarding – Sea
Location: Navi Mumbai

Experience: 2–5 Years

Key Responsibilities
- Handle customer queries for FCL/LCL import and export shipments.
- Coordinate bookings, shipment documentation, vessel schedules and cargo movement.
- Provide timely ETD/ETA, vessel, container and shipment status updates.
- Coordinate with shipping lines, NVOCC agents, overseas agents, CHA, CFS/ICD, transporters and internal teams.
- Release CRO, Follow up on SI, BL, DO, pre-alerts, customs clearance and delivery status.
- Monitor shipment milestones and proactively highlight delays or operational issues.
- Coordinate destination/origin requirements, amendments and special customer requests.
- Resolve customer complaints and documentation/operational discrepancies promptly.
- Maintain accurate shipment records, system updates and customer correspondence.
- Ensure adherence to Company SOPs, service commitments and documentation cut-offs.
- Coordinate with accounts/operations for freight,



charges and shipment-related queries.
- Maintain strong relationships with customers and overseas agents.Candidate Profile
- Graduate in any discipline; logistics/shipping qualification preferred.

Key Performance Areas
- Timely and accurate customer updates.
- Shipment execution and milestone tracking.
- Response time and complaint resolution.
- Documentation and operational accuracy.
- Coordination with internal and external stakeholders.
- Customer satisfaction and retention.

Candidate Profile
- 2–5 years' experience in Customer Service / Operations with an NVOCC, Freight Forwarder or Shipping Line.
- Good knowledge of sea freight, FCL/LCL, import/export processes, CRO, BL, SI, DO, vessel schedules and shipment tracking.
- Strong coordination and communication skills.
- Valuable command of MS Excel, email and logistics/shipping software.
- Ability to manage multiple shipments and work under stric

📌 Customer Service Executive-NVOCC (Thane)
🏢 SC Lines Shipping & Logistics
📍 Thane