To sell rooms to optimum capacity ensuring maximum revenue
To handle all guest requests/ complaints effectively to ensure complete guest satisfaction
- To achieve optimum sale of rooms through proper yield management
- To make and monitor the duty roster of the departmental staff
- To supervise the reception counter
- To check all VIP rooms
- To deputize for the front office manager in his absence or whenever required to do so
- To initiate action on all mail coming into the department
- To initiate action on all group bookings and block rooms in the reservation register
- To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
- To follow up with the local travel agent for requirements of a group before their arrival
- To maintain appropriate guest history records
- To greet guests on arrival and provide timely assistance at check-in
- To advise the general manager of all VIP arrivals and also to escort all VIP’s to their rooms
- To report on a weekly basis, all views, suggestions/ comments of guests’ met
- To assist guests immediately if they have any problems with the services provided by the Hotel
- To pay special attention to special requests on rooms, services and complaints of house guests
- To ensure proper compliance with the unit and corporate policies with regard to lobby administration
- To promote sales and develop business contacts for the Hotel and the company
- To render assistance to the front office cashiers and the night auditor
- To keep constant contact with related departments such as housekeeping, engineering, F&B; service and others]
- To arrange for outside errands required by guests and management
- To keep a check on guest elevator services and ensure their smooth operation
- To take rounds of the entire Hotel to ensure smooth operation in all areas
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹45,000.00 per month
Perks:
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provid