Role & responsibilities

1. Process Support & Compliance
- Follow defined SOPs rigorously and proactively highlight any process gaps with supporting evidence to the Quality Manager
- Suggest and work on small improvements based on daily operations
- Support implementation of process changes; act as the first point of contact for floor-level queries during transitions

2. Error Tracking & Basic Analysis
- Record and track errors in processes using standardised error-tracking templates; update records daily
- Assist in identifying reasons for errors using basic RCA tools (5-Why, simple cause-effect
- Support the team in reducing repeat issues; maintain a repeat-error log and track closure of corrective actions

3. Quality Checks & Reporting
- Perform regular checks on process quality as per the sampling plan defined
- Ensure tasks are completed accurately with a focus on FTR
- Maintain accurate records of quality checks and errors

4. Project Assistance
- Assist in quality-related projects and initiatives; own assigned data collection workstreams end-to-end




- Collect data and provide inputs for analysis
- Support execution of improvement plans

5. Change Adaptation & Stakeholder Coordination
- Adapt to new processes and systems quickly
- Support team members in following updated practices
- Coordinate actively with key stakeholders across departments (operations, sales, collections, customer service) to gather quality data, address floor-level issues

Preferred Candidate Profile
- 2+ years of experience in operations, quality, or a process-driven role in *BFSI industry*
- Lean Six Sigma White Belt or Yellow Belt certification is preferred
- Prior experience in financial services (lending operations, customer service, collections), GCC or manufacturing is preferred
- Valuable analytical mindset and attention to detail; comfortable working with data and tracking tools
- Ability to work collaboratively within cross-functional teams and communicate quality findings clearly to

📌 Process excellence (Chennai)
🏢 Sundaram Finance
📍 Chennai