Role Overview

The Relationship Manager will be responsible for managing customer relationships across the post-sales journey, ensuring timely collections, documentation, registration, query resolution, and a seamless customer experience.

Key Responsibilities
- Manage customer relationships and provide timely resolution of queries and concerns.
- Conduct welcome calls, customer profiling, and regular customer communications.
- Ensure timely payment collections, including CLP, SDR, and advance payments.
- Manage delinquency communication and follow up on overdue payments.
- Coordinate with customers, banks, Loan teams, Sales, and registration agents for documentation, loan disbursement, and registration.
- Validate agreements, demand letters, and customer documentation for accuracy and completeness.
- Coordinate registration, registered documents, possession, and key handover.
- Support customer retention, loyalty, referral, and campaign initiatives.
- Ensure accurate customer data,



process compliance, and timely system updates.
- Drive a high level of customer satisfaction and service experience.

Key Result Areas
- Customer Servicing & CSAT
- Collections & Delinquency Management
- Registration & Possession
- Customer Retention & Loyalty
- Process Compliance & Data Accuracy

Key Skills
- Strong communication, negotiation, and objection-handling skills.
- Relationship management and customer-facing skills.
- Positive numerical aptitude and attention to detail.
- Conflict resolution and problem-solving ability.
- Proficiency in MS Excel and MS Office.
- Ability to work effectively with multiple internal and external stakeholders.

Good to Have
- CRM knowledge
- Presentation skills
- Research and analytical skills
- Strategic thinking

📌 Relationship Manager (Mumbai)
🏢 The House of Abhinandan Lodha
📍 Mumbai