Customer Support Executive – Job Description

Job Title: Customer Support Executive
Location: Bangalore – Silk Board
Job Type: Full-Time | Work From Office
Experience: 1–4 Years
Process: International Customer Support

Job Summary

We are looking for a Customer Support Executive to handle international customer queries and provide professional, timely, and effective support. The ideal candidate should have excellent English communication skills and a customer-focused approach.

Key Responsibilities
- Handle customer queries through email, chat, and other support channels
- Understand customer concerns and provide accurate solutions
- Resolve customer issues within defined timelines
- Maintain professional and courteous communication with customers
- Follow company processes, policies, and quality standards




- Maintain accurate records of customer interactions
- Coordinate with internal teams to resolve customer issues
- Meet defined quality, productivity, and customer satisfaction targets

Required Skills
- Excellent verbal and written English communication
- Strong customer-handling and problem-solving skills
- Good typing and computer skills
- Basic knowledge of MS Office
- Ability to work under pressure and meet targets
- Good attention to detail
- Willingness to work in rotational shifts, including night shifts

Pay: ₹20,000.00 - ₹35,000.00 per month

Perks:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Customer Support Executive (Bengaluru)
🏢 Foiwe Info Global Solutions
📍 Bengaluru