We are looking for a
Contact Center Solution Architect
with solid experience in
Contact Center technologies, Omnichannel solutions, Cloud/SaaS and solution architecture
.

Key Skills
- Contact Center / Contact Centre Technology
- Omnichannel
– Voice, Teams, SMS, Email & Chat
- WFM & Call Recording
applications
- Solution / Technical Architecture
- Cloud & SaaS solutions
- Application & System Integration
- JIRA & ServiceNow
- Vendor & Stakeholder Management
- SOA / Technical Design

What You'll Do
- Design and support Contact Center solutions and platforms.
- Translate business requirements into technical architecture and specifications.
- Work with vendors, Product Owners, Development and QA teams.
- Review technical designs and ensure architecture standards are followed.
- Support Cloud infrastructure and network optimization.

Qualification:
BE / B.Tech / B.Sc.Bca /msc/mca . with relevant experience in Contact Center / Architecture roles.

📌 Contact Center Manager (Pune)
🏢 NMS Consultant
📍 Pune