Position: Director

Grade: 7

Department: Revenue Optimization Services

Core Focus: AR (Hospital Billing / Acute Care)

Profile Description:

This role is responsible for effectively planning, coordinating, and directing large-scale delivery teams and cross-functional enabling teams.

Specifically focused on Accounts Receivable and Denial management.

Key Responsibilities:

Process:
- Drive teams to meet SLAs/metrics via resource optimization, action plans & performance

reviews
- Ensure Quality norm adherence; identify process issues impacting delivery or client business
- Course-correct delivery proactively analyze metrics trends, escalations, client feedback &

strategy
- Own escalations and opportunities from clients / Client Services / market leader
- Identify and fix root causes of issues
- Raise engagement & delivery quality to operate as a partner, not a vendor
- Become a healthcare / RCM expert with a robust focus on Hospital Billing / Acute Care to

enable deep client value conversations
- Manage VOC & CSAT through governance, timely issue detection/prevention,



aligned to client

goals
- Partner with Solutions, Implementation & Client Services on client startup through steady state
- Maintain the Standard Operating Document; deviate only with written client approval
- Be proficient in SOW/contract nuances for accounts managed
- Understand RCM business economics & levers; build forecasts and account growth plans
- Maintain and improve delivery efficiency across managed functions
- Drive self-disruption via technology, PI/PE interventions
- Identify automation opportunities to improve efficiency & quality
- Execute org-level operational/process efficiency initiatives; review gap-to-goal with PI/PE leader
- Drive Compliance policy adherence across managed functions
- Enforce PHI & HIPAA compliance
- Stay current on regulatory/statutory changes and client market mandates

People:
- Lead by example; build a productive environment and high employee satisfaction

📌 Director - AR Acute (Chennai)
🏢 IKS Health
📍 Chennai