Tour Leader

A Tour Leader is responsible for leading and coordinating tours while ensuring a smooth, safe, and enjoyable experience for all travelers. The Tour Leader will be the main point of contact for clients during the tour, provide guidance and assistance, coordinate with service providers, handle unexpected situations, and support the company in achieving its sales targets.

Job Title

Tour Leader

Experience

1-2 years of experience in any field. Experience in travel, tourism, hospitality, sales, or customer service is an advantage.

Key ResponsibilitiesTour Operations
- Lead and coordinate groups throughout the tour according to the planned itinerary.
- Ensure accommodation, transportation, activities, sightseeing, and other arrangements are properly coordinated.
- Coordinate with hotels, drivers, guides, restaurants, activity providers, and other suppliers.
- Monitor the tour schedule and ensure timely departures, arrivals, and activities.
- Distribute travel documents, tickets, and other required information to clients.




- Ensure the tour runs smoothly and according to the planned itinerary.

Customer Service
- Act as the main point of contact for clients during the tour.
- Welcome and assist travelers throughout the journey.
- Provide information about destinations, attractions, activities, and local culture.
- Handle customer questions, requests, complaints, and unexpected situations professionally.
- Assist clients in case of emergencies or changes to the itinerary.
- Maintain good relationships with clients and ensure a high level of customer satisfaction.
- Collect customer feedback and report significant issues to management.

Sales Responsibilities
- Promote and sell tour packages, excursions, activities, and optional services to clients.
- Identify opportunities to upsell additional activities, upgrades, transfers, and other travel services.
- Explain available products, prices, inclusions, and special offers clearly to customers.
- Encourage repeat

📌 TOUR LEADER (Thiruvananthapuram)
🏢 SANTAWORLD TOURS AND TRAVELS
📍 Thiruvananthapuram