Role & responsibilities
- Configure and maintain ServiceNow modules and workflows.
- Develop integrations using APIs, web services, and middleware tools.
- Implement automation for Incident, Change, Problem, and Request Management processes.
- Design and customize forms, workflows, business rules, and service catalogs.
- Support ServiceNow platform enhancements and upgrades
- Design, deploy, configure, and maintain enterprise tool environments relevant to the assigned track.
- Develop and manage integrations between enterprise platforms and business applications using REST/SOAP APIs, middleware, and automation frameworks.
- Build and maintain scripting/automation to reduce repetitive operational work and standardize routine tasks.




- Take end-to-end operational ownership proactive monitoring, root cause analysis (RCA), recurring issue reduction, and continuous improvement rather than only reactive ticket resolution.
- Act as a primary technical resource for incidents and escalations within the assigned platform area.
- Apply an automation/AI mindset proactively using contemporary AI-assisted tools for scripting, troubleshooting, and documentation.
- Maintain technical documentation, SOPs, and knowledge repositories.
- Coordinate with infrastructure, application, and vendor teams for issue resolution.

📌 Systems Engineer Enterprise Tools BWA (Hyderabad)
🏢 GSPANN
📍 Hyderabad