Role & responsibilities

Technical Dispatch & Decision-Making
- Triage incoming alarms, faults, and monitoring alerts; distinguish true faults requiring action from nuisance trips and transient conditions before committing field resources.
- Make technical dispatch decisions determining whether an issue warrants a remote reset, a remote diagnostic session, or a truck roll and set the priority and required skill level for each dispatch.
- Specify the corrective scope of work for the O&M; provider, including likely root cause, parts to bring, and the expected resolution, rather than leaving diagnosis entirely to the provider.
- Balance competing site needs across the portfolio to prioritize work by production impact, safety, warranty exposure, and contractual response windows.

Troubleshooting & Root-Cause Resolution
- Lead remote troubleshooting of inverter, DC, and balance-of-system faults, working through the issue with field technicians in real time to accelerate resolution.
- Interpret SCADA / DAS data, event logs, alarm histories, IV-curve and string-level data,



and thermal scan results to localize underperformance and equipment failures.
- Drive root-cause analysis on recurring or systemic issues and define corrective and preventive actions to keep them from recurring across the portfolio.
- Escalate complex or warranty-related technical issues to OEMs, engineering, or the O&M; Manager with a explicit technical summary and recommended path forward.

RMA & Equipment Management
- Initiate, track, and follow up on Return Merchandise Authorizations (RMAs) for failed or defective equipment; confirm correct part identification, warranty eligibility, and serial-number tracking.
- Manage the full RMA lifecycle — failure documentation, shipment, replacement, and closeout — to minimize equipment downtime and maintain accurate spares visibility.

Quotes, Invoicing & Cost Verification
- Request and obtain quotes from third-party O&M; providers for corrective maintenance and othe

📌 O&M Performance Lead (Kolkata)
🏢 Aegis Renewable Tech Solutions
📍 Kolkata