Role Summary

Responsible for end-to-end order management and customer support, ensuring accurate processing, timely delivery, and effective resolution of customer queries while collaborating across teams and maintaining high service standards
Main Tasks

Operational Duties:
- Process and manage complex customer orders, inquiries, and complaints end-to-end
- Enter and validate orders in ERP systems (SAP/S4 HANA or equivalent) including pricing, availability, and order details
Manage complete order lifecycle: order entry confirmation fulfillment- delivery tracking
- Handle order exceptions such as changes, cancellations, returns (RGA), and credit notes
- Monitor open orders/backorders and proactively resolve delays
- Act as the primary customer interface via email/calls and provide timely updates on order, shipment, and delivery status
- Resolve customer issues and escalations with a solution-oriented approach while meeting SLA targets
- Collaborate with Sales, Logistics, Finance, and Supply Chain for order fulfillment and issue resolution
- Manage customer portals, EDI orders,



and ensure accurate order confirmations
- Maintain compliance with pricing agreements, company policies, and audit requirements
- Identify process gaps and support automation initiatives (RPA/AI-enabled processes)

Key Accountabilities (Order Management)
- Order entry (manual & EDI) and validation
- Order confirmation and delivery note creation
- Backorder and exception management
- Returns (RGA) and credit note processing
- Price validation and dispute resolution
- Customer order tracking and communication
- Customer portal management
- Strong analytical, problem-solving, and decision-making skills
- High attention to detail and accuracy
- Excellent communication and stakeholder management skills
- Ability to work independently and in a fast-paced workplace
- Customer-centric mindset with strong ownership
- Adaptability to dynamic business environments and automation tools.
Experience
- Bac

📌 Specialist - OM & CS (Bengaluru)
🏢 Mann+Hummel
📍 Bengaluru