Company Description
Krystal Integrated Services Limited (KISL) is India’s fastest-growing provider of integrated facility management and staffing solutions, focused on delivering safe, effective, and future-ready spaces. As one of the few NSE/BSE-listed companies in its sector, KISL serves over 400 clients across 3,000+ locations with a workforce of 43,000+ service personnel. With 28 offices across India and strong financial credibility supported by an upgraded CRISIL rating, KISL offers reliable, scalable support. The company operates across diverse industries, including pharmaceuticals, manufacturing, healthcare, education, airports, railways, IT & ITES, hospitality, malls, and commercial spaces. Leveraging AI, robotics, advanced research, and smart technologies, KISL is shaping the next generation of facility management and workforce solutions.

Job Description for Customer Relationship Management

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth.

Key Role:





Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients.

Key Deliverables:

1) Strengthening client relationships

2) Enhancing client satisfaction

3) Improving client retention and contract renewals (GR & Govt. Tender sites)

4) Preparing and analyzing MIS reports

5) Maintaining and improving CRM processes

6) Enhancing personal skills (Advanced Excel, interpersonal skills)

Responsibilities:

1) Regular client communication to build rapport

2) Ensuring smooth employee lifecycle processes and timely invoicing

3) Understanding and resolving customer complaints efficiently

4) Updating and managing customer complaints tracker

5) Monitoring customer feedback and identifying areas for improvement

6) Tracking contract renewals for special projects (Pan India)

7) Managing CRM-related documentation and database

8) Training team members

📌 Customer Relationship Management Specialist (Chennai)
🏢 Krystal Integrated Services
📍 Chennai