16 Aug
|
Minivel Services
|
Mumbai
16 Aug
Minivel Services
Mumbai
Roles and Responsibilities :
- Manage customer relationships to ensure high levels of satisfaction and retention.
- Provide after-sales support and services to customers, resolving issues promptly and efficiently.
- Develop and implement strategies to improve customer engagement, loyalty, and overall satisfaction.
- Collaborate with internal teams to resolve complex customer complaints and escalations.
Job Requirements :
- 3-6 years of experience in after sales service or a related field.
- Robust understanding of CRM principles and practices for effective customer relationship management.
- Excellent communication skills for providing timely resolutions to customers' queries.
- Ability to work independently with minimal supervision while maintaining attention to detail.
📌 Customer Relationship Manager (Mumbai)
🏢 Minivel Services
📍 Mumbai