Role & responsibilities

1. End-to-End Operations Leadership
- Lead multi-site operations including ambient warehouses, cold storage facilities (chilled/frozen), and distribution networks
- Ensure seamless execution across inbound, storage, inventory management, order fulfilment, and last-mile delivery
- Drive standardization and implementation of SOPs across all sites

2. Cold Chain Excellence
- Ensure temperature integrity across the supply chain (28C, frozen, ambient as applicable)
- Implement robust monitoring systems (IoT, sensors, data loggers)
- Ensure compliance with regulatory standards (FSSAI, GDP, HACCP, ISO, etc.)
- Manage risk related to product spoilage, wastage, and compliance breaches

3. Cost Management
- Drive cost optimization, productivity improvements, and margin expansion
- Work with finance and solution team on budgets, capex planning, and ROI on automation and infrastructure investments

4. Commercial Interface
- Partner with commercial teams on solution design, pricing inputs, and onboarding




- Ensure high customer satisfaction and retention through consistent SLA delivery in conjunction with Customer Experience Team.

5. Process Excellence & Digital Transformation
- Drive continuous improvement (Lean, Six Sigma, Kaizen)
- Lead deployment and optimization of WMS, TMS, and cold chain monitoring systems
- Introduce automation (ASRS, conveyors, robotics where applicable)

6. Network Optimization & Expansion
- Optimize warehouse footprint, capacity utilization, and distribution network
- Lead greenfield and brownfield expansion projects including cold storage facilities
- Ensure scalability aligned with growth targets

7. Safety, Quality & Compliance
- Ensure adherence to HSE standards and zero-incident culture
- Maintain high audit readiness (internal/external audits)
- Ensure strict compliance with cold chain quality standards and regulatory requirements

Preferred candidate profile
- Bachelors degree in engineering / supply chain / Logistics (

📌 Head of Operations (Mumbai)
🏢 DP World
📍 Mumbai