Vacancy No

VN185

Location City

Bengaluru

Location Country

India

Business Unit

Global Delivery

Employment Type

Full-Time

About Systal

We are Systal: a global managed network, cloud and security transformation specialist.

We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and cutting-edge potential of their IT infrastructure

Description

As part of a new project supported by our Bangalore team, the L3 Automation & workflow Engineer will design, support and improve workflow automation, runbook execution and service automation across Service Desk and Colleague Experience processes.

Key Responsibilities
- Identify automation opportunities across Service Desk, CE, Tech Bar, request fulfilment and recurring incidents.
- Support workflow design for repeatable tasks, standard requests and resolver handoffs.
- Work with ServiceNow, AskIT, AI,



runbook and automation tooling where in scope.
- Translate operational issues into automation candidates and improvement backlog items.
- Support automation of common fulfilment tasks where access, approval and controls are agreed.
- Work with L1, L2, L3 and SRE/resolver teams to ensure runbooks are usable by front-office teams.
- Support measurement of automation benefits, including demand reduction, FTF improvement and reduced manual effort.
- Maintain automation documentation, control evidence and operational handover material.

Key Requirements
- Workflow automation, ServiceNow workflow / Flow Designer / App Engine or equivalent.
- Understanding of ITSM processes, request fulfilment and incident triage.
- Scripting or automation platform experience.
- Ability to translate operational processes into repeatable workflows.
- Awareness of security, change control and audit requirements.
- Confirmed automation tooling, ServiceNow workf

📌 Automation (Bengaluru)
🏢 Systal Technology Solutions
📍 Bengaluru