*At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.*

Job Description

Konecranes is seeking an experienced Specialist ECAD, PLM & Alfresco AMS to join our Engineering Applications Support team. In this role, you will provide functional support for ECAD applications, with a primary focus on Zuken E3, associated engineering tools, and integrations with Teamcenter.

As the primary Level 2 (L2) functional expert, you will support engineering users globally by analyzing issues, managing incidents, maintaining knowledge assets, coordinating escalations, and ensuring productive resolution of application-related challenges.



The position offers an excellent opportunity to work with global engineering teams and contribute to the continuous improvement of our engineering application landscape.

Key Responsibilities

ECAD Application Support
- Provide L2 functional support for Zuken E3 Schematics and associated modules.
- Support the growing adoption of E3 Multiuser, E3 Cable, and other E3 modules.
- Analyze and resolve configuration, usability, functionality, and user-related issues.
- Serve as the primary evaluation point for all E3-related support requests.
- Assess incidents and determine whether they can be resolved within L2 support or require L3 engagement.
- Ensure accurate and timely incident routing and escalation management.
- Minimize unnecessary L3 workload through effective troubleshooting and issue resolution.

PLM & Integration Support
- Develop and maintain a strong understanding of Teamcenter and E3 integrations.
- Support translation-related requests from global users by reviewing, analyzing, and pre

📌 Specialist ECAD, PLM (Pune Division)
🏢 Konecranes
📍 Pune Division