Roles and Responsibilities :
- Manage Jira Service Desk (JSM) instances, ensuring seamless integration with other IT systems.
- Develop and maintain automated workflows using REST APIs to streamline ITSM processes.
- Collaborate with cross-functional teams to identify areas for process improvement and implement changes accordingly.
- Provide technical support to end-users on JSM functionality, troubleshooting issues, and resolving tickets.
Job Requirements :
- 8-10 years of experience in IT Services & Consulting industry.
- Solid understanding of Jira Service Desk (JSM) administration and its integrations with other tools.
- Proficiency in developing automation scripts using REST APIs for ITSM processes.
📌 JIRA Administrator (Pune)
🏢 Zensar
📍 Pune