Job Description - Community Ambassador
What this job involves:
Specific Duties:
Operations:
- Manage the team providing first line soft services to the Managed Facility, including Front Desk, Event, Cafeteria, Meeting Rooms, help desk, Space, Stationery, Reprographics, Waste, housekeeping services, consumables & tools, pantry services, mailroom services.
- Assist the Facility Manager in developing and implementing strategic plans, policies, and procedures for the soft services department to ensure efficient service delivery.
- Oversee and coordinate the execution of janitorial services, including cleaning schedules, inventory control, and contractor management, to maintain a high standard of cleanliness and hygiene throughout the facility.
- Support the management and coordination of landscaping and grounds maintenance activities to ensure a well-maintained and aesthetically pleasing exterior workplace.
- Work closely with vendors and contractors to monitor the delivery of pest control, waste management, and other soft service-related services,
ensuring compliance with regulatory requirements and service level agreements.
- Conduct regular inspections of the facility to identify maintenance needs, safety hazards, and code violations, and liaise with appropriate teams to resolve issues promptly.
- Collaborate with the Facility Manager to manage budgets, control costs, and seek cost-saving opportunities without compromising service quality and customer satisfaction.
- Maintain effective relationships with internal stakeholders, including occupants and other facility management teams, to understand their needs and ensure timely and satisfactory resolution of service-related concerns.
- Stay updated with industry trends and best practices to identify opportunities for improving soft service operations and implementing innovative solutions.
- Support the development and implementation of training programs for soft services staff to enhance their skills and knowledge.
📌 Community Ambassador (Gurugram)
🏢 JLL
📍 Gurugram