We are looking for an experienced Calling Team Leader to manage and supervise our Telecalling & Lead Conversion Team.
The candidate will be responsible for handling incoming customer queries, systematically distributing leads among team members, monitoring every call, ensuring timely follow-ups, and driving lead-to-confirmation conversion.
The ideal candidate should have strong team handling, telecalling, sales conversion, customer relationship management and follow-up skills.
Key Responsibilities
* Manage and supervise the complete Telecalling / Customer Query Team.
* Receive and monitor all incoming customer queries and leads.
* Distribute leads among team members systematically and ensure that every lead is attended to promptly.
* Monitor whether each assigned lead has been contacted properly.
* Review the quality and outcome of every important customer call.
* Maintain proper records of lead received, assigned, contacted, follow-up and confirmed cases.
* Personally follow up on leads where the initial call has not resulted in confirmation.
* Ensure that pending leads are followed up within the required timeline.
* Take ownership of lead conversion and booking confirmation.
* Identify reasons for non-conversion and guide team members accordingly.
* Coach and train telecallers on customer communication, objection handling and conversion techniques.
* Monitor individual team-member performance and daily productivity.
* Prepare daily/weekly reports on:
* Total Leads Received
* Leads Assigned
* Calls Completed
* Follow-ups Pending
* Confirmed Bookings
* Non-Converted Leads
* Conversion Percentage
* Escalate key customer compl
📌 Calling Team Leader (Newtown)
🏢 Animal Health Pathology Lab
📍 Newtown
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