Retail Operations Manager -
Luxury Retail Apparels

Location:
Mumbai (Pan India travel)

Reporting To:
Business Head

Budget:
30 LPA

Need someone from Luxury brands only

Stability should be strong.

Role Summary

The Manager Operations will lead multi-store operations for a new luxury retail brand, ensuring exceptional customer experience, strong business performance, and adherence to luxury brand standards. The role will drive operational excellence, support retail expansion, and build a high-performing store leadership team.

Key Responsibilities
- Manage operations across multiple stores, ensuring consistency in customer experience, service standards, and brand execution.
- Drive sales, profitability, and key retail KPIs including conversion, ABV, ATV, UPT, customer retention, and store productivity.
- Lead and coach Store Managers to deliver luxury selling standards and operational excellence.
- Oversee new store openings, coordinating with cross-functional teams to ensure successful launches.
- Ensure compliance with visual merchandising standards, operational SOPs, audits,



and statutory requirements.
- Drive inventory accuracy, stock availability, shrinkage control, and replenishment processes.
- Partner with Merchandising, Marketing, HR, Supply Chain, Finance, and VM teams to support business growth.
- Provide regular business insights and operational updates to leadership.

Team Structure
- Currently managing
5-7 direct reports
with scope to build larger teams as the brand expands.

Candidate Profile
- 8-12 years
of retail operations experience, preferably in
luxury apparel, premium fashion, lifestyle, footwear, accessories, or luxury retail
.
- Proven experience managing multiple stores and leading high-performing retail teams.
- Hands-on experience in current store openings and retail expansion.
- Strong understanding of
luxury customer experience
, store operations, and sales management.
- Experience in luxury brands is critical, with the ability to create

📌 Retail Operations Manager (Mumbai)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Mumbai