SolarEdge Technologies
( JD- Workforce Administrator) What will you be doing?
Monitor daily call volume and other key performance metrics
Analysis real time adherence data to identify trends and training opportunities
Maintain users and profiles within WFM software
Creating schedules based on the forecast and adjusting for daily call center and agent needs
Works closely with leadership to schedule trainings/meetings with minimal impact to support coverage
Provides actionable data to various internal support groups as needed
Provides feedback to call center team leaders and managers
Prepares and analyzes internal reports for applicable KPI’s
Perform other duties as assigned

Requirements
Requirements::

1-2 years' experience in a workforce management role.




Experience utilizing Erlang-C calculations for staffing needs
Remains firm and assertive, keeping customer experience as number one priority
Excellent verbal, written and interpersonal communication skills
Must be self-motivator and self-starter
Exceptional listening and analytical skills
Strong time management skills
Ability to multitask and successfully operate in a quick paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, advanced Excel, Power BI )

Position email
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📌 Workforce Management Specialist (Bengaluru)
🏢 Solaredge
📍 Bengaluru