- The candidate will be required to work with project planning team to develop deployment/training schedules. He will be nurtured to lead as the Subject Matter Expert (SME) on the technology platforms such as CRM, HRMS, to name a few.
Experience Essential
- Product implementation industries, responsible for project scoping, delivery, and overall client satisfaction
Job Responsibilities
- Take initiatives and be proactive to identify and improve the customer engagement process.
- Review customer complaints/support issues and concerns, seek effective resolutions from Product Support teams, and seek to improve all aspects of the customer experience with the company.
- Responsible for customer satisfaction, supported by CSAT/NPS metrics, resulting in
📌 Customer Success Manager (Noida)
🏢 Denave
📍 Noida