About the Job
Our Team:
Sanofi Business Operations (SBO) – Go-To-Market Capabilities (GTMC) is a newly established team that aims to standardize and centralize customer-facing operations across Sanofi's Global Business Units (GBUs). Located in Hyderabad, this team plays a pivotal role in supporting the execution and modernization of Sanofi's commercial strategy, improving efficiency through the consolidation of tools, processes, and stakeholder collaboration.
Main Responsibilities
- E&C; Support Activities:
- Manage data updates for Fair Market Value (FMV) rates, hospitality rules, and contracts.
- Handle administrative tasks like user access creation, cleanup of inactive users, and participant bulk uploads for OneCRM and cross-border instances.
- Veeva CRM Platform Support:
- Draft user acceptance test scripts for monthly feature releases.
- Analyze user workflows to identify optimization opportunities.
- Configure system settings and automate workflows for better efficiency.
- Provide technical support and maintain a knowledge base of common issues and solutions.




- Data Analysis & Reporting:
- Develop and maintain reports to monitor tool adoption and engagement KPIs.
- Ensure data accuracy and consistency across cross-border and local CRM instances.
- System Administration:
- Manage user access, ensuring proper security and access controls.
- Support data sync troubleshooting, especially tiering between local and global systems.
- Continuous Improvement:
- Stay current on industry trends and CRM tools.
- Support initiatives related to implementation of current tools or features that improve system capabilities.

People:
- Collaborate with internal teams including Digital, Commercial Operations, and Field Force to deliver on project goals.
- Build effective relationships with stakeholders across geographies, GBUs, and functional teams.

Performance:
- Deliver accurate and timely updates to system data.
- Provide effective support and troubleshooting that reduces downtim

📌 Analyst - Customer Facing E&C/Cross-boarder Country Support (Secunderabad)
🏢 Sanofi
📍 Secunderabad