Job title : Customer Engagement Manager -Rare Diseases
- Hiring Manager: Dr. Mayur Shah
- Location: Mumbai, India
- % Remote working and % of travel expected : 20%
- Job type: Permanent, Full time
- Grade : Level 2.2

About the job
Strategic context:
Sanofi is implementing an ambitious plan called DRIVE complementing our Play to Win Strategy with 3 main objectives (i) keep fueling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients.
In this context, Sanofi made the decision to evolve its commercial model from GBU-specific country organizations to a more standardized and consistent approach, boosting efficiency.
The focus will be on (i) Key Markets and most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimized country set-up.
Our Team:
Sanofi has the largest portfolio of products to treat Lysosomal Storage Diseases In India .



The current Rare disease business size is 10M Euro in 2024 and expected to grow significantly 35M Euro over the next 5 years becoming a strong growth driver for India and Rare Disease Business for MCO.
The Customer Engagement Manager role is expected to contribute to the activation and amplification of the MCO franchise/ category/ brand strategy to deliver growth within a local market. It is an individual contributing role with a solid cross functional collaborative skill. This role directly engages with customers, understands their needs and preferences, and implements marketing strategies that enhance customer satisfaction and loyalty.
Main responsibilities:
The role is responsible for achieving sales and profitability targets, and driving team performance and engagement as well as planning and deploying financial and other resources for the business
Create Integrated Brand Plan for established products and Portfolio with glocal and transversal approach keeping in focus Market /Competition Landscape. HCP and Patient needs.
Achieve sales profit obje

📌 Customer Engagement Manager (Mumbai)
🏢 Sanofi
📍 Mumbai