16 Aug
|
Reliance Retail
|
Navi Mumbai
16 Aug
Reliance Retail
Navi Mumbai
Role & responsibilities
* Set store sales plans and quotas aligned with business objectives.
* Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
* Implement production, productivity, quality, and customer service standards.
* Recommend product lines and ensure appropriate merchandise mix.
* Drive sales, margin, shrink control, inventory management and cost optimization.
* Manage commercials and statutory compliance.
* Manage performance and foster teamwork among store staff.
* Identify and develop talent for critical positions.
* Address customer feedback to improve service and processes.
* Stay updated on competition and manage customer escalations.
* Drive local events and promotions as per marketing calendar.
* Promote a 'Customer Obsessed Culture' to prioritize customer centricity.
📌 Customer Relationship Manager (Navi Mumbai)
🏢 Reliance Retail
📍 Navi Mumbai