Who We Are
Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for creative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world.

The wisdom, knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany,



Austria and Spain.

Who We Are Looking For
- Act as primary co-ordinator between AMS teams and customer counterparts for day-to-day operational coordination.
- Facilitate effective communication between internal support teams and customers regarding ticket status, priorities, and pending actions.
- Organize and coordinate regular service review meetings, status calls, and follow-up discussions.
- Ensure timely escalation of critical issues, risks, and blockers to appropriate stakeholders

​Ticket & Jira Board Management
- Manage and maintain Jira or other ticketing tools to ensure data accuracy and completeness.
- Monitor ticket queues and ensure tickets are appropriately assigned, categorized, prioritized, and updated.
- Track SLA compliance and follow up with AMS teams to ensure timely resolution of incidents, service requests, and change requests.
- Maintain overall ticket hygiene a

📌 Service Delivery Coordinator (Chennai)
🏢 Who We Are Evora
📍 Chennai