Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch
- 140+ years serving healthcare
- Over 14,000 teammates worldwide
- Serving healthcare partners in 80 countries
- Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
- 40+ distribution centers
- Portfolio of 300 propriety and branded product offerings
- 1,000 branded medical product suppliers
- 4,000 healthcare partners served

POSITION SUMMARY

Our innovative company is looking to fill the role of Senior Service Desk Associate.



Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.

ESSENTIAL JOB FUNCTIONS:
- Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
- Managing the entire Shift, assigning the ticket to the Agents in the shift at regular interval of time. The role requires to provide guidance support to the Agents in the shift.
- Handling escalation start to end, creating a Training plan and providing training to the recent joiners.
- Willingness to work in all different shifts of a 24x7 support organization.
- Assist users with PC hardware, softw

📌 Shift Lead Service Desk (Pune)
🏢 Owens & Minor
📍 Pune