The Role: 11:11 is looking for an experienced Project Manager, Infrastructure Operations to help guarantee a positive experience for 11:11 cloud integrations and migrations. This position is responsible for coordinating processes that support the 11:11 integrations strategy. The project Manager will drive customer success through effective problem resolution and strong customer relationship management. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a remote full time position based in India, reporting to the Sr Director, Cloud Infrastructure Engineering.
Responsibilities:
- Coordinate multiple, simultaneous deployment and migration projects of customers into 11:11 Systems with limited guidance.
- Complete project deliveries ensuring milestones, timelines and budgets are met and that successful customer outcomes are achieved
- Provide complete ownership and deliver support services to meet customers commitments.




- Follow 11:11 Systems project management practices and apply good common sense to each project utilizing the appropriate tools for each scope of work
- Establish and enforce processes and best practices for cloud migrations.
- Own ticket escalation processes and ensure it is followed consistently.
- Establish support best practices and refine support management framework as needed.
- Identify potential risks or gaps and mentor members across the cloud integrations organization.
- Inform key stakeholders on project needs and trends and provide recommendations on ongoing integration needs.
- Manage and refine existing tools and automation used for service operations.
- Collaborate with internal teams on migration requirements for new or existing services.
- Ensure customer and internal staff expectations are aligned by accurately communicating milestones and deliverables to all parties involved.
- Foster communication and transparency amongst all teams involved in the delivery of projects, including

📌 Project Manager, Infrastructure Operations (Pune)
🏢 11:11 Systems
📍 Pune