Novel Office is looking for a Spanish Customer Support Executive to support our international clientele. The role involves handling customer interactions, understanding customer requirements, and providing timely and qualified assistance to Spanish-speaking and US-based clients.

Role & responsibilities
- Handle customer queries through calls, emails, and other communication channels.
- Communicate confidently with Spanish-speaking and US-based clients.
- Understand customer concerns and provide appropriate solutions or assistance.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain accurate records of customer interactions and follow-ups.
- Deliver a professional and customer-focused experience.

Preferred candidate profile




- Spanish proficiency: B2C1 level (CEFR) preferred.
- Excellent English communication skills, both verbal and written.
- Comfortable communicating with US clients and international customers.
- Willingness to work US night shifts.
- Robust listening, interpersonal, and problem-solving skills.
- Customer-focused and professional approach.
- Comfortable working in a fast-paced international environment.
- Basic knowledge of CRM/ERP tools and MS Office is preferred.
- Prior customer support experience is an advantage; strong freshers may also apply.

📌 Spanish Customer Support Executive (Bengaluru)
🏢 Novel Office
📍 Bengaluru