Job Summary:

The Deputy General Manager – IT is the operational backbone of the IT Infrastructure function, owning day-to-day delivery across Cloud Infrastructure, Enterprise Networking, and IT Operations & Site Reliability Engineering (SRE). This is a techno-managerial role for a hands-on technology leader who can run a 24×7 mission-critical airline IT operations, hold technical authority over AWS/Azure architecture and network design, lead and mentor a multi-location team. It offers a genuine individual-contributor-to-people-leader growth path, with direct accountability for uptime, incident response, capacity planning and cost discipline.

Key Responsibilities:

*1. Managerial & Leadership*
- Lead and develop a multi-disciplinary team spanning Infrastructure, Cloud, Networking, DBA, SRE with direct people-management responsibility for team leads.
- Work with the Sr. GM, IT in strategic reviews, budget forums, vendor negotiations and executive/board-level reporting as required.
- Drive a culture of accountability, predictability and continuous improvement, embedding SOPs,



RACI ownership and measurable SLAs across all operational teams.
- Manage relationships with AWS, Azure, Sophos, telecom carriers, ISPs, MSPs and infrastructure vendors, including contract governance and performance reviews.
- Partner cross-functionally with organizational departments and sub-departments within the IT function to align IT delivery with business priorities.
- Own IT operations budgeting and cost governance, including cloud spend optimisation, run-rate forecasting and capex/opex planning.
- Support ISO 27001 surveillance audits, GDPR/SOX-aligned controls, and broader IT governance, risk and compliance obligations.

*2. Cloud Infrastructure (Emphasis Area)*
- Own the end-to-end AWS cloud workplace – architecture, capacity, cost and reliability – spanning EC2/ECS, RDS, CloudWatch, IAM, Secrets Manager, CloudTrail, VPC/NAT, DAX, ACM and related services.
- Provide technical leaders

📌 Deputy General Manager (Mumbai)
🏢 Akasa Air
📍 Mumbai