Client Success Manager – Finance Shared Services

Location
: Mumba

iLevel
: General Manage

rExperience
: 10–15 Year

sCTC
: Up to ₹50 LP

A

Employment Typ
e: Full-ti

meReporting T
o: Senior Leadership – Service Delivery / Finance Shared Servic

esRole Overvi

ewWe are looking for an experience
d Client Success Manag
er to serve as the key interface between ou
r Finance Shared Services organization and client finance leadersh
i

p.Positioned at th
e General Manager lev
el, this role will be responsible for ensuring exceptional client experience and service delivery across Finance & Accounting operations. The incumbent will act as a
n embedded finance partn
er, working closely with senior client stakeholders to ensure delivery consistently meets or exceeds agreed SLAs, KPIs, and business expectation

s.The ideal candidate will combine stron
g Finance & Accounting operations expertise, client relationship management, commercial acumen, and service delivery leadersh
i

p.Key Responsibiliti

es1. Client Success & Relationship Manageme
- ntAct as th




e single point of accountability for client succe
ss across Finance Shared Services engagement
- s.Build and maintain trusted relationships with senior stakeholders includin
g CFOs, Finance Controllers, Shared Services Heads, and Business Leade
r
- s.Understand client business priorities and translate them into effective service delivery strategie
- s.Serve as the primary organizational representative at the client site, ensuring a high level of professionalism and stakeholder engagemen

t.2. Finance & Accounting Service Delive
- ryOwn end-to-end Finance & Accounting service delivery across multiple process towers and Centers of Excellenc
- e.Oversee processes includin
- g:P2P – Procure to P
- ayO2C – Order to Ca
- shR2R – Record to Repo
- rtTaxati
- onEnsure delivery performance is aligned with contractual commitments, client expectations, and operational standard
- s.Partner with internal delivery teams to address perfor

📌 Customer Success Manager (Mumbai)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Mumbai