Customer Success Manager
Bangalore

About the Team

The Customer Success team at Wibmo is a high-performing, cross-functional group focused on driving customer satisfaction and successful adoption of our solutions. Our Customer Success Managers work closely with product, engineering, and business teams to ensure seamless onboarding, faster execution, and effective go-to-market strategies. By bridging the gap between technical delivery and customer needs, we coordinate cross-functional efforts to deliver value and ensure the success of complex initiatives for our clients.

About the Role

This is an Individual Contributor role where the individual will be expected to be a problem solver and execution specialist. The person will be expected to handle multiple critical projects at one point in time and work synchronously.
CSMs liaison with Product team and Engineering to get products built and succefully delivered. This role would require the following

Technical Acumen: Understanding of relevant technologies and development practice
Domain : Payments
Project Management:



Expertise in methodologies like Agile, Waterfall, or hybrid approaches
Communication: Ability to communicate with different stakeholders effectively
Problem-Solving: Creative approaches to overcoming obstacles
Leadership: Influencing without direct authority

What we are looking for:

Valuable understanding of the payments, fintech and Digital (SaaS, PaaS) background
Hands on experience in collaborating with cross functional teams such as Product, Engineering, Operations, Sales and Finance.
Proficient in managing client relationship.
Hands on in delivering large projects to banks
Business savy, customer centric and good communication.

Requirements:

6+ yrs with minimum 2 years of client facing role experience in payments.
Should be from a Payments background with deep knowledge on Payment Security
Sustaining business growth and profitability by maximizing value
Analyzing customer data to improve customer

📌 Project Manager/Customer Success Manager (Mumbai)
🏢 PayU Payments
📍 Mumbai