Chennai, Tamil Nadu

Job Summary

The Service Delivery Manager (SDM) is responsible for end‑to‑end delivery, operations, and governance of all in scope services and service towers including Data Centre, Cloud Infrastructure services, Compute, Storage, Backup, Database, Network & Security and Digital workplace services. The role ensures Governance, Contractual compliance, SLA compliance, operational excellence, cost optimization, risk management, and continuous service improvement while acting as the primary customer interface.

Key Responsibilities

Service Delivery & Operations

Own end‑to‑end service delivery for Hybrid Cloud and Digital workplace services

Drive Periodic governance and review meetings with customer

Ensure adherence to SLAs, OLAs, KPIs, and contractual commitments

Drive incident, problem, change, and release management as per ITIL

Oversight on Major Incident Management (MIM) and RCA reviews

Ensure service availability, capacity, performance, and continuity

Data Centre Management

Manage on Prem / colocation Data Centre operations





Oversee compute (servers), storage (SAN/NAS), backup systems, and network dependencies

Coordinate with OEMs and vendors (HPE, Dell, IBM, NetApp, EMC, etc.)

Support DC migrations, refresh programs, and DR readiness

Cloud Platform Management

Manage Cloud Infrastructure services across AWS / Azure / GCP

Ensure compliance with security, audit, and regulatory standards

Ensure Ops hygiene, Value adds and continual service improvements

Drive cloud cost optimization (FinOps) and resource utilization

Oversee provisioning, monitoring, optimization, and governance

Storage & Backup

Own enterprise storage platforms (SAN, NAS, Object Storage)

Manage backup and recovery solutions (Veeam, NetBackup, Commvault, etc.)

Ensure backup success rates, restore SLAs, and DR testing

Capacity planning and lifecycle management

Database Services

Manage delivery of Database platforms (Oracle, SQL Server, MySQL, PostgreSQL, MongoDB

📌 Service Delivery Manager (Chennai)
🏢 HCLTech
📍 Chennai