This role is for one of our clients
Industry: Capital Markets

Seniority level: Associate level

Min Experience: 1+ years

Location: Mumbai, Maharashtra, India

JobType: full time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are looking for a customer-focused and proactive
Customer Service Representative
with
1–5 years of experience
to join our team. The ideal candidate will be responsible for building strong customer relationships, understanding client needs, resolving queries efficiently, and ensuring a smooth and positive customer experience throughout the customer lifecycle.





This role is well suited for someone who combines excellent communication skills with a strong understanding of
Client Onboarding, Customer Relationship Management (CRM), and Customer Experience
. You will work closely with customers and internal teams to ensure timely issue resolution, effective communication, and high levels of customer satisfaction.

Requirements
Key Responsibilities
- Serve as the primary point of contact for customers, responding to queries through email, phone, chat, or other communication channels
- Understand customer requirements, concerns, and expectations and provide accurate, timely, and personalized support
- Assist customers throughout the client onboarding process, ensuring they understand products, services, processes, and required documentation
- Guide new clients through account setup, product adoption, initial configuration, and other onboarding activities
- Maintain accurate and up-to-date customer info

📌 Customer Service Representative (Mumbai)
🏢 Weekday (YC W21)
📍 Mumbai