Quality Team Manager is responsible for driving a Quality-First Culture across the SOM function. This role leads a team responsible for the review, validation, and continuous improvement of processes, ensuring accuracy, compliance, data integrity, and timely resolution of defects. The role requires strong analytical thinking, stake-holder partnership, process excellence, and the ability to mentor and uplift team capability.

Key Responsibilities:
- Quality Review & Assurance
- Lead daily/weekly quality checks for Customer Admin Activity, Cases, Compliance Tickets, and entitlement activities.
- Review flagged errors from the Business Rules Engine and ensure timely investigation and resolution.
- Prioritizes and sponsors large-scale improvement & automation initiatives
- Leads governance forums, collaborator alignment, and decision-making
- Ensure adherence to SOPs, documentation standards, and quality benchmarks.
- Owns quality metrics, reporting, and leadership dashboards

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Leadership & Coaching
- Lead and mentor a team of Quality Specialists.
- Set clear goals,



review performance, and drive accountability.
- Provide continuous feedback, training, and support to uplift technical and process capability.
- Develop a culture of open communication, continuous learning, and speak-up.
- Drives shift from reactive → predictive quality using data analytics.
- Process Perfection & Improvement
- Identify recurring defects, root causes, and systemic issues.
- Partner with Operations Leads, Engineering and SMEs to eliminate waste and reduce rework.
- Support planning of BRE release cycles, Timely completion of tasks like Creation of Business Requirement Document, build, testing, and rollout of recent rules, workflows, and automation opportunities.
- Maintain documentation, SOP updates, and control mechanisms.
- Customer & Governance Management
- Publish weekly/monthly quality dashboards and insights.
- Drive governance conversations with Senior Leaders and Stakeholders.
- Repre

📌 Quality Team Leader (Bengaluru)
🏢 LSEG
📍 Bengaluru