About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries,
McDonald’s Corporation has corporate opportunities in Hyderabad. Our global
offices serve as dynamic innovation and operations hubs, designed to expand
McDonald's global talent base and in-house expertise. Our new office in
Hyderabad will bring together knowledge across business, technology, analytics,
and AI, accelerating our ability to deliver impactful solutions for the business
and our customers across the globe.

DEPARTMENT OVERVIEW

At McDonald's, we believe that our success begins and ends with our people. We
are committed to fostering an inclusive culture where every employee can thrive
and contribute their best.

We are seeking a Service Catalog + Portfolio Manager within the Finance
Excellence team responsible for executing Enterprise Service Management (ESM)
standards within finance. Reporting directly into the function, this role
partners closely with the ESM Service Excellence team to ensure that the
function’s service catalog is created, maintained,



and governed and measurement
reporting and service reviews are executed in alignment with enterprise
frameworks. The role overseas and supports a team of knowledge management and
continuous improvement professionals.

This role requires a solid attention to detail and cross-functional
collaboration to support catalog and reporting needs within the function. The
role ensures that services are clearly defined, accurately represented, and
consistently maintained to support transparency, performance measurement, and a
seamless user experience.

The candidate is expected to reside in India.

DUTIES

* Adopt and execute enterprise service catalog standards, templates, and data
requirements defined by ESM.
* Maintain the function’s service catalog entries, ensuring accuracy,
completeness, and alignment with agreed SLAs and service definitions.
* Coordinate with Service Owners to gather and validate service informati

📌 Sr Manager, Service Management (Hyderabad)
🏢 McDonald's
📍 Hyderabad