We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies Administrator - Social Network Development Netwok Automation Japan Administrator - Social Network Development Netwok Automation Higashimurayama Shi Tokyo Job Summary The Network Support Administrator plays a crucial role in maintaining network stability and performance by effectively resolving support tickets and conducting root cause analyses This position emphasizes customer satisfaction and operational excellence ensuring that network-related issues are addressed promptly and effectively Key Responsibilities 1 Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Network Development And Automation Ensuring Compliance With Company Policies 2 Provide On-Call Support For Escalated Network Issues By Diagnosing Problems Using Network Monitoring Tools And Conducting Thorough Root Cause Analyses To Prevent Future Occurrences 3 Enhance Operational Efficiency By Updating And Managing The Knowledge Base Training Recent Hires And Coaching Analysts On Network Development And Automation Techniques 4 Independently Resolve Tickets Related To Network Performance And Configuration Within Agreed Slas Utilizing Tools Such As Cisco Ios And Network Automation Platforms 5 Ensure A Positive Customer Experience By Achieving First Call Resolution Rates Minimizing Rejected Resolutions And Reducing The Number Of Reopened Cases Through Effective Troubleshooting And Communication Skill Requirements 1 Proficiency In Network Development And Automation Tools Such As Cisco Ios Ansible Or Python Scr

📌 Administrator - Social Network Development, Netwok Automation (India)
🏢 HCLTech
📍 India