Account Manager – QuestionPro

Location: Goa, India | Full-time, In office

QuestionPro is looking for an experienced Account Manager to manage and grow relationships with our US-based customers. This is a commercially focused role where you will own a portfolio of accounts, drive renewals, identify expansion opportunities, and build long-term relationships with key decision-makers.

What you'll do:

- Own a portfolio of US-based B2B SaaS customers and build strong, long-term relationships with key stakeholders.
- Manage the complete account lifecycle - engagement, renewals, retention, upsell and cross-sell.
- Proactively identify customer needs and convert them into expansion opportunities.
- Lead renewal conversations, commercial negotiations and deal closures.
- Conduct regular customer reviews/QBRs to understand usage, business needs, challenges and future requirements.
- Run product demos and introduce customers to relevant QuestionPro solutions and new capabilities.
- Work closely with Sales, Product, Support, Services and Research/Panel teams to deliver the right solutions.
- Understand customer use cases and recommend relevant QuestionPro products, services and integrations.
- Identify churn risks early and take proactive action to retain and grow accounts.
- Maintain accurate account, opportunity and renewal information in the CRM.





What we're looking for:

- 5+ years of experience in the SaaS industry, preferably in Account Management, Customer Success or B2B Sales.
- Experience managing B2B SaaS accounts in the US/North American market.
- Proven experience owning renewals, upselling, cross-selling and commercial negotiations.
- Strong communication, presentation, negotiation and relationship-building skills.
- Comfortable working directly with decision-makers and understanding business requirements.
- Ability to independently manage multiple accounts, prioritize opportunities and drive results.
- Strong commercial mindset with a customer-first approach.
- Good understanding of SaaS products and technology.
- Willingness to relocate to Goa and work from our Goa office full-time.
- Willingness to work US business hours.

Why QuestionPro

- Work with a global SaaS company and US-based customers.
- Own meaningful customer relationships and commercial outcomes.
- Exposure to multiple SaaS products across surveys, Research, Customer Experience and Employee Experience.
- Work from Goa with a collaborative and entrepreneurial team.

If you enjoy building relationships, solving customer problems and growing accounts, we'd love to hear from you.

📌 Sales Account Manager (Goa)
🏢 QuestionPro
📍 Goa