Location: IN - Bangalore 24/7, IN - Pune 24/7 | Job-ID: 217616 | Contract type: Standard | Business Unit: Customer Success & Service Delivery
Life on the team

Are you passionate about Service Delivery and ready to explore your capabilities?
We are a rapidly growing team, and we support India, managing various IT Infra End-user, Datacentre operations/ refresh projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into Project management. If you are excited about pursuing your career in Service Management, you are at the right place. COME JOIN US, COME GROW WITH US.

What you’ll do

As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers.
You will provide leadership and management of the “virtual” customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan.




You will cultivate and own key stakeholder relationships with the customers primarily associated with the Services delivered and identified growth opportunities.
Together with the Sales team, you will drive growth in the Contractual and Skilled Services delivered by understanding the customer’s objectives how to convert these into opportunities for Computacenter.
Your line manager will be a Service Lead.
You may lead a small team and possibly interface with our network of Internal Service Providers (ISPs). If leading a team, it will almost certainly, be a virtual and/ or matrix delivery.
You’ll report to your customer, alongside the assignment Lead or Service Manager and ensure the required customer outputs are achieved.
Managed services improvement plan and its delivery, ‘in life’ transformation of the service, contract, commercial and technical outcomes.
Ensure we are meeting our contractual obligations and that the customers are delivering against theirs; Take necessary action, or escalate, where obligatio

📌 Senior Service Manager (Bengaluru)
🏢 Computacenter AG oHG
📍 Bengaluru