We are looking for enthusiastic and customer-focused professionals to join our International BPO team. The ideal candidate will be responsible for delivering exceptional service to global customers by addressing inquiries, resolving concerns, and ensuring a seamless customer experience.
Key Responsibilities:
- Handle customer interactions via call in a professional manner.
- Resolve customer queries and provide accurate information within defined timelines.
- Identify customer needs and offer appropriate solutions.
- Maintain detailed and accurate records of all customer interactions.
- Meet individual and team performance metrics, including quality and productivity targets.
- Collaborate with internal teams to ensure timely issue resolution.
- Adhere to company policies, processes, and compliance standards.

Requirements:
- Excellent verbal and written communication skills in English.




- Minimum 0 months to 1 year of experience in an International BPO/customer service role (preferred).
- Ability to work in rotational shifts, including night shifts.
- Strong problem-solving and interpersonal skills.
- Basic computer proficiency and familiarity with CRM systems.
- Customer-centric mindset with the ability to multitask in a fast-paced environment.

What We Offer:
- Competitive salary and performance incentives.
- Career growth and learning opportunities.
- Dynamic and inclusive work environment.
- Employee engagement and recognition programs.

Location : Mumbai
Industry : International BPO / Customer Service
Employment Type : Full time
Contact - Shreya / (HIDDEN TEXT)

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