About the Role
The Product Manager II will typically own one or more product features and lead project execution. They will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead demonstrations to key stakeholders at program milestones.
Responsibilities
Customer Focus
• Interacts frequently with customers, and generates customer requirements.
• Anticipates customer needs and prioritizes those for the organization.
• Understands how his/her role impacts customer satisfaction.
• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.
• Predicts short term market changes and implications on the product.
• Continuously aims to meet customer expectations without compromising the commercial viability of the product.
Data-Driven Decision-Making & Analysis
• Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company.
• Demonstrates the ability to make trade off decisions between potential product capabilities.
• Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.
• Effectively manages day-to-day issues and problems without intervention.
• Generates recent ideas by analyzing product data for insights.
Go to Market & Product Marketing Lifecycle
• Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders.
• Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales.
• Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.
• Offers Train-the-Trainer sessions in support of operations for market rollout.
• Assists on collateral for sales demonstrations and customer events.
• Outline