- Accountable for end-to-end delivery of Infrastructure services for IT and OT including but not limiting to network services, Citrix services, datacentre operations, cloud infrastructure, hosting services for physical & virtual servers, information security services (endpoint), patching & packaging services, end user and onsite services (service desk). The scope may increase or decrease based on the need.
- Accountable for successfully deliver technical/business services especially within complex technology environments where the services are highly critical to business continuity. Ensuring that the W rtsil s IT/OT infrastructure and its services are up and running meeting predefined SLA along with daily IT operations & service delivery are properly executed.
- Define & adopt delivery strategy and enable strategy execution with explicit definition, management & monitoring of tactical/ operational activities supporting strategy.
- Manage annual budget with financial accountability to meet/exceed targets.



Manage budget forecast to ensure effective financial control across the team and associated contractual arrangements with support partners.
- Monitor multiple projects, identify risks and issues in advance and initiate appropriate corrective and preventive actions ensuring performance as per project goals.
- Provide technical leadership, create, and manage infrastructure plan and standards according to IT strategic plan and roadmap, organize, supervise, and develop Service desk and Infrastructure team. Developing infrastructure plan with capacity management to meet business demands. Mutualize resources, optimize TCO, centralize services, evaluate and establish cloud adoption opportunities.
- Manage marketing and communication of Service delivery activities with key IM/Business stakeholders
- Facilitate continuous improvement and operational excellence along with driving suppliers in achieving very high levels of performance consistently.
- Build and maintain motivated

📌 Senior Manager, Infrastructure (Mumbai)
🏢 Wärtsilä
📍 Mumbai