Position Overview:
We are looking for a Duty Manager who sets high standards in every aspect of hotel operations. As a leader, you will manage guest experiences, oversee the performance of the team, and ensure smooth hotel operations. You will be at the forefront, handling guest complaints, queries, and suggestions while fostering a culture of excellence in guest service.
Key Responsibilities
Guest Experience Management:
- Lead the way in managing guest experiences, hotel operations, and team performance.
- Prioritize workload effectively to ensure the team delivers authentic, memorable experiences .
- Resolve guest issues, queries, or concerns through authentic conversations and effective communication.
- Serve as the first point of contact in case of any critical emergency situations or incidents.

Team Leadership:
- Develop the team's skills through training, mentoring, and guidance, ensuring they are equipped to contribute positively to hotel performance.
- Foster a one-team approach , ensuring seamless teamwork in all operations.

Operational Excellence:




- Ensure the team meets productivity standards and delivers excellent service throughout the hotel.
- Help maintain smooth hotel operations by addressing issues as they arise, ensuring an productive and high-performing front office team.

What We Need from You:
- Education: Minimum Diploma or equivalent ; some college education preferred.
- Experience: At least 2 years of experience in front desk/guest service leadership or related roles.
- Skills:
- Fluent in spoken and written English (additional languages preferred).
- Basic mathematics skills for managing transactions and operations.
- Strong communication , problem-solving , reasoning , and motivational skills .
- Ability to stand for long periods and occasionally lift heavy items .
- Working knowledge of hotel property management systems (e.g., Opera ) beneficial.
- Willingness to work during evenings and weekends.

What You Can Expect From Us:
- A competi

📌 Duty Manager (Chennai)
🏢 IHG Hotels & Resorts
📍 Chennai