16 Aug
|
Rippling
|
Bengaluru
16 Aug
Rippling
Bengaluru
Key Deliverables :
- Lead and mentor the customer support team to achieve high performance.
- Monitor and manage team productivity, ensuring SLAs and performance benchmarks are met.
- Identify and resolve operational issues proactively, ensuring seamless customer experiences.
- Provide insights for process improvements based on customer feedback and performance data.
Role Responsibilities :
- Manage team schedules, attendance, and operational efficiency.
- Drive performance improvements by analyzing trends and implementing solutions.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Foster solid internal relationships to align support operations with Rippling's values and goals.
📌 Customer Support Supervisor, Platform (Bengaluru)
🏢 Rippling
📍 Bengaluru