16 Aug
|
Axis Bank
|
Mumbai
- Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
- Delivering service with requisite courtesy and accuracy,
- Demonstrating complete onus to customers queries / problems,
- Adhering to product and process requirements with nil errors,
- Escalating customer issues to the right internal stakeholders,
- Ensuring process efficiency and effectiveness,
- Complying to service and sales guidelines
- Achieving Call Quality targets and other key performance indicators,
- Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
Qualifications
Optimal qualification for success on the job is:
- Graduate or Post graduate freshers and experienced candidates from a recognized institution
- 2- 5 years of relevant experience is an added advantage
- Age Limit 35yrs
📌 Officer/ Assistant Manager (Mumbai)
🏢 Axis Bank
📍 Mumbai