We are hiring at e Clerx for Operations Manager ( International Voice / Chat process )Offered Designation: Senior Process Manager Candidate's Current Designation should be : Operations Manager (International Voice / Chat process )Preferred Industry : Telecom Location: Pune (Work from Office )Shift : Rotational Night Shifts⚠️ Must have experience ⚠️12+ years of experience into International BPO , Voice or Chat process , Retention , Sales, upselling , CSAT , FCR , AHT. Candidate must be a Graduate. Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management? Please Note ? ⛔ Only shortlisted candidates will be contacted.⛔ Candidates with current BFSI or healthcare or payments process are not eligible for the role. APPLY TODAY

📌 Operations Manger (Pune)
🏢 eClerx
📍 Pune