Job Title: ServiceNow ITOM Engineer
Experience: 3–6 Years
Employment Type: Full-time

Job Summary
We are looking for a skilled ServiceNow ITOM Engineer with hands-on experience
in Service Mapping, Event Management, and a solid understanding of Common
Service Data Model (CSDM). The ideal candidate will be responsible for
designing, implementing, and maintaining IT Operations Management solutions on
the ServiceNow platform to improve service visibility, event correlation, and
operational efficiency.

Key Responsibilities
ServiceNow ITOM Implementation & Support
• Design, develop, and implement ServiceNow ITOM modules, primarily:
o Service Mapping
o Event Management
o Discovery (positive to have)
• Configure and maintain CMDB aligned with CSDM best practices
• Ensure data quality, governance, and lifecycle management in CMDB

Service Mapping
• Develop and maintain business service maps using:
o Top-down Service Mapping
o Traffic-based mapping
• Configure patterns, probes, and sensors
• Troubleshoot service maps and improve accuracy and coverage




• Collaborate with application and infrastructure teams to onboard services

Event Management
• Implement and manage Event Management solutions including:
o Event ingestion (connectors, MID Server integrations)
o Event correlation and alert management
o Creation and tuning of alert rules and thresholds
• Integrate monitoring tools (e.g., SolarWinds, Nagios, Azure Monitor, etc.)
• Configure alert aggregation, deduplication, and noise reduction strategies

Automation & Integration
• Develop integrations using:
o REST/SOAP APIs
o MID Server
• Automate workflows and processes using:
o Flow Designer / Workflows
o Business rules and scripts
• Support event-driven automation from Event Management

Collaboration & Support
• Work closely with stakeholders, architects, and DevOps teams
• Provide L2/L3 support for ITOM-related issues
• Participate in platform upgrades and instance maintenance
• Document solutions, processes, and configurations

📌 Service Engineer 2 (Hyderabad)
🏢 providence
📍 Hyderabad